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Refund Policy

Refund Policy 

Refund Policy Purpose

  1. This policy applies to all refund requests from users who have paid Higg Index Access Fees (“Access Fee”).
  2. This policy describes the conditions under which refund requests will be granted and the process by which refunds will be issued.
  3. Higg Co only accepts refund requests that comply with the conditions outlined in this policy.

Refund Conditions

  1. If you can’t provide any payment records, we won’t process a refund.
  2. If we confirm that you have a user account and have started to use our Higg Index module, we won’t process a refund.
  3. If you have accidentally paid more than once, we will process the refund based on the requirements below from our banks.

For Access Fees paid by Credit Card

  • The refund request is made within 90 days of the date the credit card payment is received.
  • Merchant Services is able to locate your payment history, credit card information and associated invoice in our system.
  • A 5% transaction fee will be charged against the approved refund and will be deducted from the balance of your refund.  (e.g., if you paid $150, you will be refunded for $142.5.)

For Access Fees paid by Wire or ACH Transfer

  • The refund request is received within 30 days of the date the wire/ach payment is confirmed by our bank.
  • A $10 transaction fee will be charged for each refund transaction for each bank account that is requesting a refund. (e.g., if you paid $185 which includes $150 Access Fee and $35 transaction fee, you will get $150 Access Fee less additional $10 transaction fee equal to $140.)
  • Refunds for multiple facilities that are combined in one refund transaction with a single bank account will be charged a single transaction fee of $10.

Refund Process

  1. Complete and submit in full the below Higg Co Refund Request Form. Each request must be completed and submitted, with payment records, to the Higg Co Customer Support Team at: payment@higg.com
  2. Refund requests received by phone, Fax, physical mail delivery or any other method other than what is prescribed here will not be considered.
  3. The Higg Co Customer Support Team will respond to the request within one week.
  4. You will be notified if the refund request is approved or denied. If approved, expect your refund to arrive in 6-8 weeks.

Please download the Higg Co refund request form below: 

 

 

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