Refund Policy Purpose
- This policy applies to all refund requests from users who have paid Higg Index Access Fees (“Access Fee”).
- This policy describes the conditions under which refund requests will be granted and the process by which refunds will be issued.
- Higg Co only accepts refund requests that comply with the conditions outlined in this policy.
- If you can’t provide any payment records, we won’t process a refund.
- If we confirm that you have a user account and have started to use our Higg Index module, we won’t process a refund.
- If you have accidentally paid more than once, we will process the refund based on the requirements below from our banks.
For Access Fees paid by Credit Card
- The refund request is made within 90 days of the date the credit card payment is received.
- Merchant Services is able to locate your payment history, credit card information and associated invoice in our system.
- A 5% transaction fee will be charged against the approved refund and will be deducted from the balance of your refund. (e.g., if you paid $150, you will be refunded for $142.5.)
For Access Fees paid by Wire or ACH Transfer
- The refund request is received within 30 days of the date the wire/ach payment is confirmed by our bank.
- A $10 transaction fee will be charged for each refund transaction for each bank account that is requesting a refund. (e.g., if you paid $185 which includes $150 Access Fee and $35 transaction fee, you will get $150 Access Fee less additional $10 transaction fee equal to $140.)
- Refunds for multiple facilities that are combined in one refund transaction with a single bank account will be charged a single transaction fee of $10.
- Complete and submit in full the below Higg Co Refund Request Form. Each request must be completed and submitted, with payment records, to the Higg Co Customer Support Team at: firstname.lastname@example.org
- Refund requests received by phone, Fax, physical mail delivery or any other method other than what is prescribed here will not be considered.
- The Higg Co Customer Support Team will respond to the request within one week.
- You will be notified if the refund request is approved or denied. If approved, expect your refund to arrive in 6-8 weeks.
Please download the Higg Co refund request form below: