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Account Management

In this guidance, you will learn:

  • How to add and manage your team members in your account
  • How to manage and view your account and user profile
  • How to unsubscribe system notification emails
  • How to add an additional account or join an existing account from your existing account 
  • How to view the training materials 
  • How to send a request to Higg Index support team from your existing account 

 

To manage your account, you can manage your team users, switch languages, check your account and user profile and add additional new account. 

 

Higg Index Home Page

When you first log into higg.org you will land on the home page. You can always go back to the home page by clicking the Higg Index logo at the top of the page.

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Manage Your Team Users: My Team

Invite and manage users that have access to your account by going to the “My Team” tab

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 You will see the following views on the My Team page:

  • Pending Invitations: users that you have invited into your account that haven’t accepted the invitation and logged in.
  • Pending Approval: users who are requesting access to your account but haven’t been approved or declined yet.
  • Invite New User: click to invite a new user to your company account. You will need to assign the user’s role as Admin or Editor:
    • Admin: Admins can start, complete, and post modules, manage the account, invite new users, and manage sharing relationships. Each account can have multiple admins (as many as needed).
    • Editor: Editors can only edit in-progress modules within the account. Editors cannot post or un-post modules or request or share a module.
  • Bulk Invite: click bulk invite, and download the sample file. Add email addresses all invitees, and re-upload. Then select admin or editor privileges for all invitees. 

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Translating to Other Languages

Currently, the platform supports 7 language translations: English, Chinese, Vietnamese, Japanese, Turkish, Spanish and Italian.

However, note that the responses to questions entered by users into the module should be completed in in English.

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Managing Your Account(s)

If you click your name at the top right of the page, you will see a dropdown list of all accounts you have access to

  • Select the account you want to access and manage, and it will log you into that account.
  • At the bottom of the list you will see links to Training Materials, Account Profile and User Profile.
  • To log out of your account click “Sign Out”
  • The “Add Account” feature to add additional accounts from your current account or add yourself to other accounts in Higg.org. 

1. Training Materials:

Click “Training Materials” to access Higg Index training materials on howtohigg.org such as higg.org platform guidance and demo videos, Higg FEM & FSLM content training, and verification training

2. Account Profile

Review and edit account information

  • You can manage and edit the following information in Account Profile: account address, parent company and change account photo.
  • You cannot edit the following information: Account name, account ID, Higg ID, SLCP facility ID, SAC membership, account type, organization type, affiliation.
  • Contact Higg Index support at howtohigg.org/request if you need to request an edit to any of the following information:
    • Account name
    • Account type
    • Organization type
    • Affliction
    • SAC membership

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3. User Profile

Review and edit your user information

  • You can edit your name and phone number
  • You cannot edit your email address
    • Contact Higg Index support at howtohigg.org/request if you need to request a change to your email address.
  • You can subscribe or unsubscribe the system notification emails. If you uncheck the items on the email operation list, you will unsubscribe this type of system notification email. 

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4. Add Additional Accounts From Your Existing Account 

This feature was released in December 2018 and allows to add additional accounts from the existing account. 

  • Login to your existing account on Higg.org platform. 
  • Click your name at the top right of the page, if you are the admin of this account, you will see a dropdown list of all accounts you have access to. Then click "Add Account" button at the bottom of that list. 

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  • Fill in the information for this new account under "Add Account" tab on this page and hit "Create" button once done. This account will be created successfully and you will be able to access the account immediately.
  • Higg Index Support Team will review your account information as soon as possible. If you account is not eligible to be set up in Higg.org, the support team will inform you to deactivate this account. 

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5. Add yourself to an existing account : 

If you want to join an existing account on Higg.org as an admin, you can search the account by name, address, or Higg ID and click "Join this account" button under "Join account" tab. So you will be an admin added to that account successfully. You will need to log out and log back to your account and reload the page to see the updates. 

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6. Contact Higg Index Support team: 

If you need support, please click "Support" button on the right top of your account home page. It will direct you to a request form page. Please fill in that request form to submit a ticket. We will receive your request and get back to you as soon as possible. 

This is the only channel you can contact our Support team. 

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