Follow

Refund Policy: Early Registration Access Fees

 

Refund Policy for Higg Index Early Registration Access Fees

For early registration, if you have purchased these products in error, you may request a refund through November 30, 2018. For a refund, contact support@apparelcoalition.org.

Refund Policy Purpose

  1. This policy applies to all refund requests from users who have paid Higg Index Access Fees (“Access Fee”).
  2. This policy describes the conditions under which refund requests will be granted and the process by which refunds will be issued.
  3. The SAC only accepts refund requests that comply with the conditions outlined in this policy.

Refund Conditions

  1. If you can’t provide any payment evidence records, we won’t proceed to refund.
  2. If we confirm that you have login the account and started to use our Higg Index module, we won’t proceed to refund.
  3. If you have paid over one time accidently, we will proceed to refund based on the requirements below from our banks.  

For Early Registration Access Fees paid by Credit Card

  • The refund request must be made by November 30, 2018.
  • Merchant Services will locate your payment history, credit card information, and associated invoice in our system.
  • A 5% transaction fee will be charged against the approved refund and will be deducted from the balance of your refund.  (e.g., if you paid $150, you will be refunded for $142.5.)

Refund Process

  1. Complete and submit in full the below SAC Refund Request Form. Each request must be completed and submitted, with payment evidence records, to the SAC Customer Success Team at: support@apparelcoalition.org.
  2. Refund requests received by phone, Fax, physical mail delivery or any other method other than what is prescribed here will not be considered.
  3. The SAC Customer Success Team will respond to the request within one week.
  4. You will be notified if the refund request is approved or denied. If approved, expect your refund to arrive in 2 weeks.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.