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4. Post Verifier Training Survey

Policy Title: Post Verifier Training Survey Policy
Number: VPM - 007
Issue Date: December 12, 2018
Authorization: SAC Vice President - Higg Index
Distribution: Internal – All
                     External – All potential and current Higg Index FEM Verifiers

 

Table of Contents

General Information   
Purpose  
Process
Survey Questions

1. General Information                                                                    

The SAC application and training program for Verifiers, and potential Verifiers, is intended to be effective and efficient in finding and preparing Verifier candidates to professionally conduct Higg FEM Verifications that produce credible and comparable results. To ensure that the application and training meets these goals, after each person completes their training and exam, a survey is sent to the Training participant to gather feedback about their training and exam process experience. This information is used by both SAC and Sumerra to continually drive improvements in the training program.

2. Purpose                                                                                           

1. The purpose of the survey is to:
    1.1. Provide an opportunity for Training Participants to report on their experience with the application, training and exam
    1.2. Provide a mechanism for Training Participants to easily report inaccuracies or areas for improvement
    1.3. Provide SAC and the VPM with necessary feedback to improve the Higg FEM Verifier application, training and exam programs
    1.4. NOTE: The intent of the survey is not to:
        1.4.1.Provide an opportunity to challenge application and/or exam results
        1.4.2.Provide training, consulting or additional information on a circumstance or situation in an attempt to change results

3. Process                                                                                             

1. After the exam questions are completed, and prior to the Applicant finalizing the exam, the Applicant is required to complete the survey
2. The VPM reviews each survey received
    2.1. If there are any Ethics-related concerns or allegations, the Ethics program and investigations begin
    2.2. If there are issues noted in the survey that may impact the applicant, the VPM acts accordingly:
        2.2.1.If there are inaccuracies in the training content that are incorrect or misleading, the VPM will adjust the training content as quickly as possible
        2.2.2.If there are inaccuracies in the Exam content, the VPM will adjust the exam as quickly as possible. If the adjustment impacts the score for applicants that have previously completed the exam, the VPM will adjust the score as well as the eligibility status (if needed)
        2.2.3. NOTE: If there are issues that indicate the Training Participant should be granted an additional opportunity for an exam, the VPM may choose to provide this (costs may apply)
3. On a periodic basis, the VPM analyzes the survey information, attempting to determine:
    3.1. If there are gaps in the Application, Training and/or Exam processes that should/could be addressed through improvements to any or all parts of the process
    3.2. If there are groups of applicants that have issues or concerns that can be mitigated through process changes and/or improvements
        3.2.1.These groups may encompass certain languages, geographies, company background, or other commonalities
    3.3. If there are technical challenges such as level of Verifier technical knowledge, IT/Internet related issues, etc. that require training or additional support

4. Survey Questions                                                                         

1. Survey Questions:
    1.1. Application:
        1.1.1. Approximately how many hours did it take for you to complete the Application?
           1.1.1.1. Answer: must be a number
        1.1.2.Please answer using the choices below whether you agree or disagree with the statements regarding the application (Available answers are Strongly Agree, Agree, Neither Agree or Disagree, Disagree, Strongly Disagree)
           1.1.2.1. The application was easy to complete.
           1.1.2.2. The application process was fair.
           1.1.2.3. The application has the correct criteria to select highly qualified individuals to become FEM Higg Verifiers.
        1.1.3.Please note any specific recommended improvements to the application process (optional)
    1.2. Training:
        1.2.1.Approximately how many hours did it take for you to complete the Training?
           1.2.1.1. Answer: must be a number
        1.2.2.Please answer using the choices below whether you agree or disagree with the statements regarding the training (Available answers are Strongly Agree, Agree, Neither Agree or Disagree, Disagree, Strongly Disagree)
           1.2.2.1. It was easy was it to use the technology for the training (the platform, or Learning Management System).
           1.2.2.2. The training was effective in teaching me what I needed to know to conduct Verifications.
           1.2.2.3. The training covers the correct subjects.
           1.2.2.4. The training spends the appropriate time on each subject.
           1.2.2.5. Interactions with instructors were effective.
           1.2.2.6. The activities were effective in helping you learn the subject matter.
           1.2.2.7. Enough information was provided to help you conduct effective Higg FEM Verifications.
        1.2.3. Please note any specific recommended improvements to the training process. (optional)
    1.3. Exam
        1.3.1. Approximately how many hours did it take for you to complete the Exam?
           1.3.1.1. Answer: must be a number
        1.3.2. Please answer using the choices below whether you agree or disagree with the statements regarding the exam (Available answers are Strongly Agree, Agree, Neither Agree or Disagree, Disagree, Strongly Disagree)
           1.3.2.1. It was easy to use the technology of the Exam (proctoring system, etc.).
           1.3.2.2. The exam was effective in ensuring you know the subject matter.
           1.3.2.3. The length of the exam is appropriate.
        1.3.3. Please note any specific recommended improvements to the training process. (optional)
    1.4. Overall Process
        1.4.1. Please answer using the choices below whether you agree or disagree with the statements regarding the overall process (Available answers are Strongly Agree, Agree, Neither Agree or Disagree, Disagree, Strongly Disagree)
           1.4.1.1. The Application, Training and Exam effectively select and train Verifiers for the SAC Higg Index FEM verification program.
           1.4.1.2. After going through the Application, Training and Exam process, you feel prepared and ready to conduct Higg FEM Verifications.
    1.5. Please provide any other comments about the Higg Index FEM Verifier Application, Training and Exam process that you would like to share with the SAC and/or VPM.

 

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