Please refer to our 2019 Facility Module Pre-sales FAQ.
How do I pay for my modules on higg.org?
Only facilities purchase modules currently. Once the facility has created an account, they will be able to select which modules they would like to purchase and then be taken to a payment page. A detailed guide can be found here.
What forms of payment are accepted?
We accept credit cards, AliPay, WeChat Pay, and wire transfer. All these 4 types of payment give immediate access to the purchased modules. However, if you choose wire transfer payment, you will need to download the invoice and pay within 60 days. If we don’t receive your payment after you download the invoice for 60 days, your module will be deleted.
What is the cost of the modules? Are there bundles or discounts for purchasing more than one?
For 2018 cycle, the module price is here
For 2019 cycle, the module price is $165/module for a single module (FEM or FSLM or vFEM or vFSLM )and $330/bundle for FEM + FSLM or FEM +vFEM or FSLM + vFSLM.
We sell 2019 FEM+ FSLM bundle from Sep 17 and FEM 2019 single module from Oct 19 with some promotional price. We start to start to sell single FSLM and vFSLM and vFEM 2018 from November 2019. Please refer to the purchasing options on payment page in Higg.org platform.
We stop selling single FEM 2018 and FEM 2018 bundle (FEM + vFEM 2018) from November 4 2019. But users still can purchase vFEM 2018 in Nov and Dec 2019. The vFEM 2018 and vFSLM can be purchased on user's Higg account FEM or FSLM home page after they have an active FEM 2018 or FSLM self-assessment. For vFSLM, besides to have an active FSLM self-assessment, users must be located in SLCP operation countries or areas so they can purchase the vFSLM on FSLM home page.
I am a SAC member facility, do I have to buy the modules?
No. If you are a SAC member manufacturer, your annual SAC membership fee includes the cost of facility modules annual access fee. Once you log into your account after November 4th/5th, your modules should be there. If they are not, please contact support.
When can facilities begin work on 2019 modules?
If facilities have purchased their modules during pre-sales purchasing, access will open with the beginning of the 2019 cycle in November 2019.
After that date, facilities will have access to their modules immediately after purchasing them through their higg.org account.
Is the facility fee a one-time payment or an annual subscription?
A facility pays once every year for the modules they would like to use. This does not carry over. This means that if you would like to participate next year, you will need to purchase module access again.
When will a facility need to pay again next year?
Each purchased modules if valid for the adoption cycle period. For the 2019 cycle, this is from November 2019 to April 30 2020. If you have purchased a module, you are able to complete it up until April 30, 2020. After that there is an interim period for verifiers to work on vFEM and vFSLM modules, and then in late 2020 the next cycle will begin and facilities will need to purchase modules again.
As a brand, do I have to pay to see my facilities modules?
No, you don’t have to. You can ask facilities to pay the modules by themselves. To see your facilities modules, you must have an account with higg.org (which is free to set up), and then your facilities are able to share their modules with you for free. However, you must be a SAC member brand or a SME Higg user to access higg.org.
What if my brand owns its facility, does the facility need to pay for modules?
If your brand is a SAC member and owns a facility, the facility won't need to pay for the modules. Otherwise, your brand will need to pay for facility modules for each facility.
If my brand wants to purchase facility modules for my account, can they pay for it from my account?
If your brand wants to purchase facility modules for your account, they can use the new bulk purchasing option to pay for your modules.
If my company owns multiple factories, will I need to pay for each facility account? For example, if I own five factories, do I pay five times?
Yes, each individual facility must have their own account and you can pay from each account.
Or you can have a bulk purchasing to pay for all its facilities in one transaction. Bulk purchasing option is available in Higg.org platform. You will need to click "Pay for Other Facilities" in your account and find the facilities you want to pay.
Do you have to pay for access to HowtoHigg.org?
Facilities do not have to pay to access HowtoHigg.org. All the training materials on howtoHigg.org are free and accessible to everyone.
Can multiple accounts be paid with one payment through credit card or wire transfer?
Yes, the option of paying for multiple accounts (bulk purchasing) has been available from November 4, 2019. It will be through credit card, Alipay, Wechat Pay and wire transfer.
Can the SAC/Higg Co create and send us an invoice or an official receipt?
Yes, we will provide an invoice or official receipt to the facility for any types of payment.
Why does SAC/Higg Co charge a transaction fee for wire transferring?
For the module cycle of 2019, we charge a $45 transaction fee for each wire transfer payment. This is because banks have increased the transaction fee for the SAC/Higg Co.
Do parent companies need to pay on the new Higg platform to link or connect with their factories?
No, parent companies do not need to create accounts. Instead, the companies will be featured as a "tag" that connects accounts together. Members of the parent organization can be added to their facilities accounts or create their own account and have their facilities modules shared with them.
How will refunds work?
Please see our refund policy and process here.