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Higg.org Platform: Payment Process

Upon completing the registration process, you will be prompted to pay to access the Higg.org platform for the 2017 Higg Index adoption cycle.

New Payment Process

On the new Higg.org platform, each facility account will need to pay to start a new module each year. For example, you will pay to start your 2017 module, including the ability to share, export, and benchmark that 2017 module. You will be prompted to pay again when you start your 2018 module.

New Facility Access Fee

The Facility Access Fee will increase to USD $150 in 2018. Facilities new to the Higg Index can register in December at a discounted rate of USD $100. Facilities that register after January 1, 2018 will pay USD $150 to start their 2017 module. Facilities who were previously registered on the old Higg.org platform will be invited via email to register on Higg,org in November. 

If your facility already paid on or after June 1, 2017 on the old Higg.org platform or signed up and paid for early registration between September 30-October 31, 2017, please review the following information carefully:

  • You do not need to pay again when registering for the new Higg.org platform to access your 2017 module. If you already paid, you will be emailed a unique coupon code, which you will enter at the payment step in the registration form.
  • Please note that you will receive two separate emails to complete the registration process: one with your registration link to set up your account on Higg.org and a second email containing your coupon code.
  • If you already paid but did not receive a coupon code by email in November, please click “Submit a Request” at the top of the page on HowtoHigg.org and select the “Payment” support option. 

All facilities that paid before May 31, 2017 must complete the payment process to start their 2017 module

To complete the payment step and access your 2017 Higg FEM on Higg.org:

You will see the Payment Information section at the bottom of the registration form.

  • If you already paid for 2017 Higg.org access or are an SAC member, you will receive a coupon code by email. Please enter the coupon code into the “Enter Coupon Code” box and click “Apply.” This will set the access fee to $0, and you can proceed into the Higg.org platform.
  •  To pay for Higg.org access, click “Proceed to Pay

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 There are two payment methods available:

  • Credit Card: This is the recommended payment method. It is the easiest and fastest way to access Higg.org. When you click “Proceed to Pay” a pop-up will open where you will enter in your credit card information in the required fields and submit payment. You will immediately be able to access Higg.org once payment is submitted. You will receive a payment receipt by email.
    • Paying for multiple facilities by credit card:
      • In the Payment Information section please click “Pay for multiple facility accounts by credit card” This will take you to a new form.
      • Please complete the form and include the names of all the facility accounts you want to register and the total quantity of accounts you are paying for.
      • If you pay by credit card for multiple facilities, you will receive a unique coupon code for each facility account by email within one to three business days. You will receive a payment receipt by email.
        • Once you receive the coupon code(s), go back to the registration form by using the registration link you received by email and enter in the coupon code into the “Enter Coupon Code” box and click “Apply.”
        • You must complete a separate registration form for each facility account.

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  • Bank Transfer: If you do not have access to a credit card, you can pay by bank transfer. This process will typically take one to two weeks before you can access Higg.org. You can follow this process to pay for one or multiple facility accounts.
    • To download an invoice with bank transfer information, click “Download an invoice to pay by wire transfer” This will take you to a new form.
    • Please complete the form and include the names of all the facility accounts you want to register and the total quantity of accounts you are paying for.
    • Once you submit the form you will be emailed an invoice that includes instructions on how to complete the bank transfer.
      • Note: You must include your “Invoice Number” (ID # listed on the invoice) and your higg.org account email on the bank transfer, otherwise your payment will be declined. The invoice number and your email address are required to reconcile your payment.

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  • Once payment is received, you will receive a unique coupon code for each facility account you registered via email within one to two weeks
    • Once you receive the coupon code(s), return to the registration form by using the registration link you received by email and enter in the coupon code into the “Enter Coupon Code” box and click “Apply.”
    • You must complete a separate registration form for each facility account.

 

Refunds: If you accidentally over-paid or paid multiple times, you can request a refund.

  • To request a refund, please go to HowtoHigg.org, click the “Submit a Request” link at the top of the page and select “Payment” then “Need Refund” in your support request.
    • Please provide as many details regarding your payment as possible for the fastest resolution, including: Account name, email of person who processed the payment, payment date, payment amount, etc.
      • Credit card refunds will be processed within one to three business days. You will see the refunded amount returned to your credit card’s bank account.
      • Bank transfer refunds will only be processed for payment amounts higher than USD $500, and will include a $50 manual processing fee. The refund may take two to three weeks to process. Any amount lower than $500 will not be refunded, and instead be given a coupon code credit for next year’s module access.
    • In lieu of a cash refund, you may request a credit (coupon code) to be applied to next year’s module.

 

If you have questions or need support, please first review the training materials on www.HowtoHigg.org

If you cannot find the answer to your questions, click “Submit a Request” at the top of the page to submit a support request

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